Your privacy is important to us. This policy explains what information we collect, how we use it, and the choices you have regarding your information when using our website and services.
Order and Payment Information: We collect information necessary to process orders, such as name, billing and shipping address, email, phone number, and payment details (processed via third-party payment providers).
Account Information: If you create an account, we collect the information you provide, such as username, password, and contact details.
Usage Data: We collect analytics and technical data about how you use the Site (e.g., pages viewed, device and browser type, IP address) to help us improve our services.
We use collected information to:
We and our partners use cookies and similar technologies to provide site functionality, remember preferences, and analyze usage. You can control cookies through your browser settings, though disabling cookies may affect site functionality.
We may share certain information with service providers (e.g., payment processors, shipping carriers, analytics providers) to operate our business. These third parties are obligated to protect your data and use it only for the services they provide to us.
We implement reasonable security measures to protect your information. We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. To exercise these rights or for privacy-related inquiries, contact us at the email below.
Our Site is not intended for children under the age of majority. We do not knowingly collect personal information from minors.
We generally do not accept returns or offer refunds for our products, except in the case of major damage with a usability issue or if the wrong item has been sent (with a different size from the order). However, if you find yourself in such a situation, it is mandatory for us to receive a full unboxing video as evidence. We cannot accept return requests without an accompanying unboxing video. If you have a return request, please raise a query through our support platform on WhatsApp within 24 hours of receiving the product.
Furthermore, please keep in mind that the received product must be unused and unwashed in order for it to be eligible for a return or refund.
We appreciate your understanding and cooperation in adhering to our return and refund policy.
We may update this Privacy Policy from time to time. We will post changes on this page with an updated effective date.
If you have questions about privacy, email us at lilybymamma@gmail.com.